DesktopScenes.com -- Support

Support

I want my customers to be not merely satisfied, but delighted. You should have no difficulties at all using your Desktop SceneSets, but if you do have problems I will do whatever I can to be of assistance.

First, I would ask you to please look through the following list of common support problems and solutions. This will allow you to quickly resolve most issues yourself, saving us both time. They have been organized into three sections so you can find your problem more easily.

Note that this page deals only with problems you may encounter with your SceneSets. Please refer to the FAQ for answers to "non-problem" issues related to ordering, payment and so forth.

Please check out the tips on the page devoted to the free online SceneSet galleries if you need help with them.

TIP: Many of the instructions below require that you adjust your display or screen saver settings. To access display settings, click "Start" and then "Control Panel" (Windows XP) or "Start", then "Settings" and then "Control Panel" (Windows 98, ME and 2000). Then double-click the "Display" icon, and click the appropriate tab (usually "Settings" or "Screen Saver").

General Issues

I am getting an error trying to download my SceneSets / My SceneSet download links have expired. This should not happen under normal circumstsances. If you need to download the SceneSets again, please contact me using the support address at the bottom of this page.
I get an error when I try to run a SceneSet. This is most likely due to a file corruption problem. Please try re-downloading the SceneSet and then running it again. If the problem persists, contact me using the support address at the bottom of this page.
When I run a SceneSet nothing happens. Running a SceneSet should bring up a dialog box with four options: "Install", "Run", "Tips" and "Cancel". If you select "Run" the SceneSet will start to display but if you move the mouse it will immediately turn off, so it may appear that nothing happened. Just try running it again.
I installed a SceneSet as my current screensaver but can't turn it off now. Open the display settings as described above, click the "Screen Saver" tab, and change the current screensaver to whatever you wish.
Transitions from one image to the next are very slow. Some of the transition effects in the SceneSet software are very processor-intensive and will greatly slow down the change between images. Try selecting different transition effects by opening display settings, clicking "Screen Saver", and then choosing "Settings" with the SceneSet selected. You can also increase the transition speed there. On very slow machines, you may wish to disable transitions entirely..

Image Display and Quality Issues

Please see the Display section of the System Requirements page for a full discussion of display resolution and other quality issues.

The images in the SceneSet look blurry. The SceneSet images have been carefully processed, which includes sharpening for display, so they should appear quite "crisp". For best quality, they should be run at their native resolution (1024x768). If you are running on a larger display such as 1400x1050 or 1600x1200, the images will be scaled up to fit your monitor, resulting in a slight blurring of the images. You can turn this off by opening display setting, clicking "Screen Saver", and then choosing "Settings" with the SceneSet selected. Remove the checkmark next to "Enlarge Photo to Fit Screen" and select "OK".
The images in the SceneSet are too small and don't fill the screen. This means you are running a SceneSet with a lower resolution than your display with photo enlargement disabled. To turn it on, open display settings as described in the "Tip" above, click "Screen Saver", and then choosing "Settings" with the SceneSet selected. Click the box next to "Enlarge Photo to Fit Screen" to put a checkmark in it, and select "OK".
The SceneSet images appear too bright / too dark. This usually means the brightness and/or contrast settings of your monitor are set incorrectly. Please refer to the calibration information (and calibration chart) near the bottom of the System Requirements page.
I changed the settings for my SceneSet in the Control Panel, but when I execute it and click "Run" none of the changes take effect. When you install a SceneSet as your screensaver, any changes you make to that screensaver's settings only affect operation as a screensaver. You cannot change the settings of the SceneSet when you just run it directly. Unfortunately I can't do anything about this.

Operation and Features

When you install a SceneSet as your Windows screensaver, you get access to a number of settings that let you customize how your images are displayed. To access these controls, open your Windows display settings as described in the "Tip" above, click "Screen Saver", and then choosing "Settings" with the SceneSet selected. From within this dialog box you can do any of the following:

Uninstall the SceneSet. Click the "Uninstall" button, then say "Yes" to confirm.
Change how long photos are displayed. Change the number in the "Photo Interval Time (sec)" box, then select "OK".
Enable/disable random photo display. Select/deselect the box next to "Display Photos in Random Order", then click "OK".
Enable/disable photo enlargement. Select/deselect the box next to "Enlarge Photo to Fit Screen", then click "OK".
Enable/disable photo captions. Each photo has a short text title/description. These are disabled by default but can be enabled by selecting the box next to "Enable Static Captions", then clicking "OK".
Enable/disable transitions. Select/deselect the box next to "Enable Photo Transition Effect", then click "OK".
Change transition effects. Place a checkmark in the box next to each transition you want, then click "OK".
Change transition speed. Slide the "Transition Speed" bar to the left to slow down transitions, to the right to speed them up. Then, you got it... click "OK". :)

Support Contact

Still having problems? Please reach me using the address below.

If you do not see the address this means you have Javascript disabled; please get my e-mail address by concatenating the user name "support", an "at" sign, the domain name "desktopscenes", a period, and then the three letters "c", "o" and "m". (Sorry for the inconvenience; this is to defeat spammers.)

Please be patient in waiting for a response as I am only one person and I wear a lot of different hats. Thanks.